Panasonic TC-L37C22 37-Inch 720p LCD HDTV

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Customer Buzz

“Very Satisfied” 2010-07-08
By Sher (SF Bay Area)
I bought this TV to watch the world soccer matches in South Africa and it didn’t disappoint. It arrived the day before the matches, as promised, and is very clear and easy to view. I highly recommend it, and Amazon.com.

Customer Buzz
“Serious audio problem” 2010-07-02
By Stillman
I’ve owned this TV for about 2 months — purchased from a local Video Only. It has a flaw in its HDMI firmware, which causes the audio to become severely garbled after about an hour of viewing. Panasonic acknowledges the problem, but to date, they have not been able to fix it. I downloaded and tried to install the updated firmware from their website, but the install failed. They then sent me an SD card, which also failed to load. My computer had no problem reading the card and copying the firmware update. They then informed me that 30 customers had seen the bogus card read error. Today they sent me a second card, which my TV was also unable to read. The file date on the firmware, which my computer can read perfectly, is two months older than the previous version. Clearly, Panasonic has serious customer support problems.

I received a message from Panasonic customer support on 07/06/2010 telling me that the “card read error” I was receiving meant that I had already installed the firmware update. The agent went on to say that, since I had installed the update, I no longer had the audio problem. I still have the audio problem and after calling the rep a dozen or more times, he has never answered his phone or returned my call.

On 07/14/2010 Panasonic sent me a third SD card, which also did not load. Upon calling back, they told me that this is a known problem with the firmware and my case got escalated to engineering. I was told this same thing two weeks ago and two card sets ago. I have attempted to load FIVE different update files — two from their websites and three on cards they sent me — with no success. The problem remains unfixed after ten weeks!

On 07/18/2010 Panasonic sent me an email, telling me that the card should be readable, and asking me to send them the error code I received if it didn’t load. I already sent this info over two weeks ago. So, despite the fact that the last CSR I spoke with said the problem was escalated to engineering, I’m still being told that there’s no problem with the firmware on the SD card. Insanity is repeating the same behavior and expecting a different result. By that criterion Panasonic’s Customer Support folks are crazy as loons.

I will update this review when and if Panasonic fixes this problem.

***Panasonic TC-L37C22 37-Inch 720p LCD HDTV ***